Frequently Asked Questions
Why did you start Little Moy?
Following the birth of her first child, our Founder paid close attention to children’s wear in terms of safety—ensuring that fabrics were gentle on her little one’s sensitive skin. She found that the choice of organic brands in children’s clothing were not only limited, but lacking in quality, vivid prints and affordability. That sparked her decision to create her own line; she then resigned from her finance career and concentrated solely on Little Moy. During her fabric research, she discovered that she was expecting her second child; She was incubating the child and the brand at the same time. In fact, with the coinidence of birth of her second child and launch of Little Moy, she considers them as twins who will grow together and be close to her heart.
What does the name Little Moy mean?
Little Moy translates to “elephant”, in one of the world’s ancient languages. Just as elephants care for their calves exceptionally, Little Moy demonstrates the same level of devotion to children with the quality of its collection and core values as a company. In sourcing the softest, best-quality organic cotton available, the company specializes in safe, ethically made apparel for infants, newborns and toddlers.
Where are your products made?
All of our clothing, toys and accessories are designed in Boston, Massachusettes with a part of design team based out of U.S. and Europe. We source our fabrics and other supplies internationally with a majority of our manufacturing in India. We have a strict policy that ensures that our manufacturers provide safe working conditions and fair wages.
Do you offer Wholesale?
Yes. Please send us a message at Contact Us. Our team will get in touch shortly after.
What is Organic Cotton? What are the benefits?
You’ve probably heard the stats before – 1/3 of a pound of chemicals, including pesticides, chlorine bleach, formaldehyde, ammonia, lead, and phthalates among others, can go into the production of a single conventional tee shirt. These chemicals have a negative impact on the environment, the workers in the fields and factories, and ultimately the wearer of the tee shirt. Organic cotton is grown without synthetic pesticides or fertilizers, which means there’s no chemical residue in the fabric. That’s extremely important to us since our fabric is snuggling your baby’s soft + sensitive new skin. Additionally, we do not spray our blankets or garments with any fire-retardants, making everything formaldehyde free. Our fabrics have never been processed with — nor do they contain — phthalates. And finally, all of our buttons + snaps are lead and nickel free. We take your baby’s safety very seriously.
What does GOTS certified organic cotton mean?
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high and we constantly ensure that we meet and exceed these standards. GOTS is the highest level of certification available for organic fabrics. In order to receive certification, products are evaluated throughout the manufacturing process — from their very beginnings as raw materials to their final fabrication as garments or blankets. It forbids the use of harmful pesticides, toxic heavy metals, and chlorine bleach. It requires that all dyes meet safety requirements on toxicity and biodegradability. A Little Moy product should feel as good to you as it does to your baby.
Are all products on your website 100% organic cotton?
All of our clothing are made with GOTS certified organic cotton. Almost all of our styles are made with 100% GOTS certified organic cotton. Only few styles, such as leggings, are made with 95% GOTS certified organic cotton and with 5% Elastane to allow the fabric to stretch. You can find material details in wash care labels of each ordered item and also on our website (click description on the product page). You can always find product material content in the description box on the product page.
What is Elastane and why do you use it in few products?
Elastane is a variant of Spandex, which is a synthetic fiber known for its exceptional elasticity and awesome applications in apparel production. In fact, stats show that an estimated 80% of clothing sold in the U.S. contain Spandex.
Are your collections limited edition?
Yes! Little Moy is committed to become a unique clothing line. Each of our collection and prints are limited edition. In some cases, fabrics used in a collection are seasonal. If you’re looking for a specific collection, fabric or print, please send us message at Contact Us
How do I take care of my new Little Moy garments?
We recommend a cold-water wash for our products and tumble dry on low. This saves energy, and will ensure the longest life possible for your clothes.
What type of dyes do you use?
We only use AZO / heavy metal free, eco friendly water-based dyes to make sure our garments are super gentle and naturally hypoallergenic on your little ones skin!
Are your snaps nickel free?
Absolutely, Yes! We only use nickel-free and lead-free metal snaps in our products
Do your garments have flame retardants or formaldehyde?
Never. GOTS certified organic cotton is made without harmful pesticides or chemicals, like formaldehyde or flame retardants, which are dangerous for your child’s skin and for the environment.
How much is shipping?
We offer free shipping across contiguous US on orders $25+. Orders shipping to Alaska, Hawaii, or outside of the contiguous US are excluded from free shipping.
Which shipping carriers do you use?
For Free Shipping, we use USPS. For express, we use UPS.
How long will it take to get my order?
It depends on where you are. Orders shipped within the domestic US take about 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Please allow 1-2 business days on average for your order to be packed.
Do you ship internationally?
Not yet. If you are interested in our products and would like to get them shipped to outside U.S., please contact us at Contact Us
Where can I track my order?
Once your order has been shipped, you’ll receive an email from us with tracking information. You can also Log In to your littlemoy.com account to check the status any time. If you haven’t received an email or if the information is not in your account, please contact us at Contact Us and we’ll be happy to help!
Can I cancel my order?
Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel or make changes to orders. However, we are happy to help you with any returns or exchanges for your order.
Where are shipping from?
Why Don’t You Manufacture In The US?
We’re deeply committed to making organic clothing, and it makes a lot of economical and environmental sense for our clothing to be made where our organic cotton is harvested. 74% of all organic cotton is from India. We view this as an opportunity to better the global community and make an impact on lives all over. Our clothing will always be sweatshop-free and child-labor-free.
Do you offer gift wrap?
As a limited time offer, we provide free gift boxes (8in x 8in x 3in). Our team will place your purchased product(s) into this bag and top it off with a bit of tissue! The gift bag fits 1-5 pieces. Add a gift bag to your order here.
Can I include a gift note?
Yes! Click on the shopping bag icon to open your cart. Select "add a gift note" and enter your gift message there. This message will appear on the priceless order slip included in the shipment.Yes! Click on the shopping bag icon to open your cart. Select "add a gift note" and enter your gift message there. This message will appear on the priceless order slip included in the shipment.
Can you send a priceless gift receipt?
The paper receipt included in domestic shipments does not contain pricing.
Can I return my product?
We stand by our merchandise 100% and we will accept returns on any unused and unwashed items within 30 days of purchase. For more details please visit our Return Policy here. ** Final sale items are not eligible for return To initiate a return, please visit Start a Return.
I would like to return an item gifted to me, how do I do that?
We are sorry to hear that this gift did not work for you. Please contact us at email@example.com with order and/or purchaser information and we would be happy to assist you with this.
When can I expect my refund?
Once your return is received at our facility and condition of the items are verified, refunds will be issued within 2 weeks.
Will I be refunded the original shipping charge?
Unfortunately, No. Costs incurred by shipping companies are out of our control.
How do I apply my promo code to my order?
Promo codes can be applied at checkout by entering the code in the “gift card or promo code" field. Only 1 promo code may be used per purchase. Promo codes cannot be retroactively applied after you’ve placed your order. We are unable to apply expired promo codes to an order. Promo codes cannot be used toward Nursery + More items, other partner products, gift cards, events and services
Which items are excluded from sales and promotions?
Gift cards, final sale items, bundles and sets are excluded from all discounts and promotions.
Can I use more than one promotion code?
No. Only 1 promo code may be used per purchase. Our welcome promo code is for new customers only. If we find abuse of the discount with multiple email addresses we will deduct the discount from your order.